Terms of Service

Effective Date: 12/23/2025

1) Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this requirement and that you have the authority to enter into these Terms on behalf of yourself or the entity you represent.

2) Changes to These Terms

We may modify these Terms at any time in our sole discretion by posting updated Terms on the Services. The Effective Date above will reflect the most recent version. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

3) The Services and Your Account

3.1 Account Registration

You may need an account to access some or all of the Services. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access or a security incident.

3.3 Multiple Locations

Many customers use the Services for a single business with multiple locations and may maintain separate accounts for different locations. You are responsible for ensuring your setup and user permissions match your intended business use.

3.4 Account Transfers

From time to time, a customer may request that an account be transferred to another party or moved under a different account structure within the broader platform ecosystem. Account transfers are generally not available and are often not technically possible due to differences in how software platforms and account structures are built and configured.

We are not obligated to support account transfers. If we determine, in our sole discretion, that a requested transfer is technically feasible and we agree to support it, you agree that:

1. Any transfer is subject to our prior written approval and may be refused for any reason, including compliance, risk, billing status, technical constraints, or third-party provider requirements.
2. A $500 USD administrative fee applies to any approved transfer request. This fee covers internal administrative and technical work and is non-refundable, regardless of outcome.
3. We may require the account to be in good standing, including that all subscription fees and usage-based charges are current. We may also require identity verification and written authorization from the current account owner.
4. We do not guarantee timing, completeness, or data integrity for any transfer. Certain configurations, histories, numbers, templates, conversations, automations, integrations, or other records may not transfer.
5. Certain features, numbers, carriers, or vendor-provided services may not be transferable and may require re-registration or replacement. You are responsible for any third-party fees, requirements, or re-registration obligations connected to a transfer.
6. After any transfer, the receiving party assumes responsibility for the account and all associated compliance obligations, including messaging, calling, email, privacy, and marketing laws.

If a transfer is not feasible or cannot be completed, you remain responsible for the account and any fees incurred.

4) License and Intellectual Property

4.1 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, trademarks, and content we provide (collectively, “Company Content”) are owned by us or our licensors and are protected by intellectual property laws.

4.2 Limited License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes.

4.3 Restrictions

You may not, and you may not permit others to:

• Copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Services or Company Content.
• Reverse engineer, decompile, disassemble, or attempt to discover source code or underlying ideas of the Services.
• Access or use the Services to build, benchmark, or support a competing product or service.
• Remove proprietary notices from the Services or Company Content.

5) Payments, Subscriptions, Wallet Top-Ups, and Usage Charges

5.1 Subscriptions

Most plans are month-to-month, and annual plans may be available. Subscription fees, billing frequency, and included features are presented at checkout or in your account.

5.2 Authorization and Recurring Billing

By purchasing a subscription, you authorize us to charge your payment method on a recurring basis until you cancel, including applicable taxes and fees. You agree to maintain valid payment information.

5.3 Wallet Top-Ups and Usage Charges

Certain features may incur usage-based charges, including but not limited to SMS, MMS, voice calling, voicemail, carrier-related fees (including A2P-related fees), email sending, and AI-related usage. These are typically funded via prepaid wallet top-ups.

You may have the option to enable auto-recharge, where you choose from available threshold and top-up options. If enabled, you authorize us to charge your payment method automatically based on your selected settings to keep your wallet funded.

5.4 Third-Party Payment Processing

Payments are processed by third-party payment processors. We do not store your full payment card details. If a payment fails or is reversed, we may suspend access to paid features until payment is successfully completed.

5.5 Price Changes

We may change pricing, fees, and rates at any time. Changes apply when posted or as otherwise communicated through the Services. Usage-based fees may change due to upstream provider and carrier changes.

6) Cancellation and Refunds

6.1 How to Cancel

You can cancel your subscription:

• Through your account billing settings in the portal, and/or
• By visiting https://leadlionpro.com/cancel

Cancellation takes effect at the end of the then-current paid term unless otherwise stated at the time of cancellation.

6.2 Refund Policy Controls

Refunds, if any, are governed by our Refund Policy, which is incorporated into these Terms by reference: https://leadlionpro.com/refund-policy. Refund requests must be submitted to: [email protected]

6.3 No Refunds Except as Stated in the Refund Policy

Except where required by law or expressly stated in the Refund Policy, subscription fees already paid are non-refundable.

6.4 Usage Charges Are Non-Refundable

Wallet top-ups, usage charges, carrier fees, messaging fees, email usage fees, and AI usage fees are generally non-refundable, as described in the Refund Policy and Usage Policy.

6.5 Trials (Rare, Case-by-Case)

Free trials are not offered as a standard option. In rare cases, we may offer a trial as a sales tool. If we do, the trial will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends, as communicated at the time the trial is granted.

7) Policies Incorporated by Reference

These policies are part of these Terms:

• Privacy Policy: https://leadlionpro.com/privacy-policy
• Refund Policy: https://leadlionpro.com/refund-policy
• Usage Policy: https://leadlionpro.com/usage-policy

If there is a direct conflict, these Terms control unless the conflicting term is expressly stated to control in the applicable policy.

8) Acceptable Use and Prohibited Activities

You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.

You may not:

1. Violate any law or regulation, including privacy, consumer protection, marketing, and communications laws.
2. Send spam, deceptive, abusive, or unlawful communications.
3. Use the Services to exploit, harm, or attempt to harm minors.
4. Upload, transmit, or store content that is illegal, infringing, threatening, harassing, hateful, obscene, or otherwise objectionable.
5. Use scraping, spiders, robots, offline readers, automated scripts, or similar methods to access or extract data from the Services except as permitted by standard browser and search engine behavior.
6. Probe, scan, or test the vulnerability of the Services or bypass security measures.
7. Introduce malware or harmful code, or perform denial-of-service attacks.
8. Access the Services for the purpose of building, benchmarking, reverse engineering, or competing with a substantially similar platform.
9. Impersonate another person or entity or misrepresent affiliation.
10. Collect or harvest information from other users without authorization.

We may investigate violations and may take any action we deem appropriate, including suspension or termination.

9) Messaging, Calling, Email, and Marketing Compliance

If you use the Services to send SMS/MMS, place calls, send emails, or run marketing campaigns, you acknowledge and agree:

1. You are solely responsible for compliance with all applicable laws and rules, including, as applicable, TCPA, Do Not Call rules, CAN-SPAM, carrier policies, and any similar local or international requirements.
2. You are solely responsible for obtaining and maintaining all required consents, opt-ins, permissions, and providing required disclosures.
3. You must honor opt-outs promptly (including STOP for SMS and unsubscribe for email) and maintain suppression lists where required.
4. Delivery is not guaranteed. Carriers and providers may filter, block, throttle, or restrict traffic.
5. You are responsible for your sender reputation, campaign content, list hygiene, and targeting practices.

9.1 Provider and Carrier Enforcement

Third-party carriers and vendors that enable communications features may require us to investigate, suspend, restrict, or terminate messaging, calling, email sending, numbers, or accounts if they suspect abuse, spam, policy violations, or unlawful activity. You authorize us to take any such actions and you agree that we have no liability for doing so.

10) Prohibited Sensitive and Regulated Data

10.1 Prohibited Data

Unless we explicitly agree in writing, you may not use the Services to store, process, transmit, or collect:

• Payment card data subject to PCI requirements
• Social Security numbers or government ID numbers
• Bank account credentials or sensitive financial account data
• Protected health information (PHI) or other HIPAA-regulated data
• Any other sensitive or regulated data that would impose heightened compliance obligations on us or our providers

10.2 Customer Liability for Violations

You are solely responsible for your data practices and compliance obligations. If you violate this section or any applicable law or regulation, you are solely responsible for any resulting claims, investigations, fines, penalties, assessments, or damages, and you agree to indemnify and defend us as stated in Section 19.

11) AI Tools

The Services may include AI-enabled features. You acknowledge:

• AI outputs may be incorrect, incomplete, or inappropriate.
• You are responsible for reviewing and validating outputs before using them.
• You will not rely on AI outputs as legal, medical, financial, or other professional advice.

Training: We do not use Customer Personal Information to train generalized, public AI models. AI processing may involve third-party providers to deliver the AI features, consistent with our Privacy Policy.

12) User Content and Responsibility

You may upload, submit, or generate content through the Services (collectively, “Customer Content”). You retain ownership of your Customer Content. You grant us and our service providers a license to host, process, transmit, display, and use Customer Content to provide, maintain, and improve the Services and to perform support and security functions, consistent with our Privacy Policy.

You represent and warrant that:

• You have all rights needed to provide Customer Content to the Services.
• Your Customer Content and your use of the Services comply with these Terms and all applicable laws.

We may remove or restrict Customer Content or access to it if we believe it violates these Terms or poses risk to the Services, our users, or third parties.

13) Third-Party Services, Links, and Dependencies

The Services may integrate with or depend on third-party providers (including communications carriers, email providers, AI providers, and other vendors). We are not responsible for third-party services, outages, changes, pricing, policies, or performance. Third-party providers may impose additional terms, restrictions, or enforcement actions.

14) Privacy

Your use of the Services is subject to our Privacy Policy: https://leadlionpro.com/privacy-policy. The Services are hosted in the United States. If you access the Services from outside the United States, you understand and agree that your information may be transferred to, processed, and stored in the United States and other jurisdictions where we or our providers operate.

15) DMCA Copyright Policy

If you believe content on the Services infringes your copyright, you may submit a DMCA notice to our designated agent:

We may remove content and may terminate repeat infringers in appropriate circumstances.

16) Suspension and Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if we believe:

• You violated these Terms or our policies
• Your use may cause harm, abuse, spam, fraud, or legal exposure
• A third-party vendor, carrier, or provider requires action due to suspected abuse or policy violations
• Your payment fails or your wallet balance is insufficient for usage-based services

Upon termination, your right to use the Services ceases immediately. Certain sections will survive termination, including IP, disclaimers, limitations of liability, dispute resolution, and indemnification.

17) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, secure, error-free, or that defects will be corrected, or that communications will be delivered.

18) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR SUBSCRIPTION FEES DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

19) Indemnification

You agree to defend, indemnify, and hold harmless Lead Lion Pro and our affiliates, officers, directors, employees, agents, and service providers from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services
• Your Customer Content
• Your communications and marketing activities (including SMS, calls, and email)
• Your violation of these Terms, our policies, or any law or regulation
• Your storage, processing, or transmission of prohibited sensitive or regulated data

We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate.

20) Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law rules.

21) Dispute Resolution

21.1 Informal Resolution First

Before filing a claim (except for small claims, injunctive relief, or IP disputes), you and we agree to attempt to resolve the dispute informally for 30 days after written notice. Notices must be sent to [email protected].

21.2 Small Claims Court Option

Either party may bring an eligible claim in small claims court instead of arbitration, as long as the claim remains in small claims court and proceeds on an individual basis.

21.3 Arbitration Agreement

Except for (a) small claims matters, and (b) claims seeking injunctive relief or relating to intellectual property, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis.

Seat and venue: Sheridan County, Wyoming (unless the arbitrator determines a different format is required by applicable law). Hearings may be conducted remotely by video or by document submission where permitted.

Rules (split approach):

• If the dispute involves a business, entity, or use primarily for business purposes, arbitration will be administered under the AAA Commercial Arbitration Rules.
• If the dispute involves an individual using the Services primarily for personal, family, or household purposes, arbitration will be administered under the AAA Consumer Arbitration Rules.

21.4 Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

21.5 Mass Arbitration and Batching

If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel or groups of claimants within a 30-day period, the parties agree to cooperate in good faith to implement a batching process intended to promote efficient resolution. This may include bellwether proceedings and staged filings as permitted by applicable AAA rules and procedures. If there is a conflict between this section and the applicable AAA rules that must be applied, the AAA rules control.

21.6 Time Limit to Bring Claims

TO THE EXTENT PERMITTED BY APPLICABLE LAW, any claim arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim arose, or it is permanently barred.

22) Miscellaneous

• Severability: If any provision is held unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce a provision is not a waiver.
• Assignment: We may assign these Terms. You may not assign without our prior written consent.
• Entire Agreement: These Terms and the policies incorporated by reference constitute the entire agreement between you and us regarding the Services.

23) Contact Us